📦 Digital Product Policy
Due to the nature of digital products, all sales are final once the product has been accessed or downloaded. However, we stand by the quality of our educational resources and offer the following assurances:
✅ Eligible for Refunds
You may request a refund within 7 calendar days of purchase only if:
- The file is corrupted or not functioning as described, and
- You have not yet downloaded the resource, or
- You experience technical issues that cannot be resolved within 48 hours of contacting support.
❌ Not Eligible for Refunds
Refunds will not be issued if:
- The product has already been downloaded or accessed
- The request is based on changing your mind
- You expected functionality not stated in the product description
- Your device, software, or network does not meet compatibility requirements
🔄 Exchange Policy
We currently do not offer exchanges, but if a product update becomes available, it will be accessible free of charge to all existing customers.
🧾 How to Request a Refund
To initiate a refund request (if eligible), please email us with:
- Your full name and order number
- Product name
- A detailed description of the issue
- Screenshots or error logs if applicable
Send all refund inquiries to: support team.
⚖️ Legal Notice
Horizon Heights reserves the right to refuse refund requests that do not meet the above criteria or appear fraudulent or abusive.